Support
How can we help?
Look for your question in the groups below. If it isn’t there, write to us directly.
Getting started
Do I need to read Arabic to use Quran Coach?
No. The reader shows translations and word-by-word meanings alongside the Arabic, and the Arabic lessons start from the first letter if you want to learn it.
What are the modules I keep seeing?
Quran Coach starts with the reader, prayer times and Coach. Memorize, Arabic, Tajweed, Hadith, Dua & Dhikr, Ramadan, Zakat, Community and Kids Mode are modules — add or remove any of them at any time, and nothing is ever hidden.
Which languages does the app support?
English, العربية, اردو, Bahasa Indonesia, Türkçe, Bahasa Melayu and Français. Arabic and Urdu use a full right-to-left layout.
Account & sync
I got a new phone. How do I get my progress back?
Sign in with the same account. Your bookmarks, notes and memorisation follow you and sync automatically.
Can I use Quran Coach without an internet connection?
Yes. Download a Quran pack once and the reader and audio work offline; anything you do offline syncs the next time you’re connected.
Subscription & billing
How much does Premium or Family cost?
See the plans and what each one includes on the Pricing page — prices aren’t published yet.
Can I cancel any time?
Yes, from your App Store or Google Play subscription settings.
Do the free features stay free?
Yes. The reader, memorisation, prayer times, duas and daily Coach answers are free for good, on every plan.
The AI
Where do Coach’s answers come from?
Only from the Quran and the nine classical hadith collections — never the open internet. Every answer shows its sources, checked against the source text before you see it.
Can Coach give me a fatwa or a ruling?
No. Coach is a study aid, not a mufti. For rulings, ask a qualified scholar. AI-generated — verify with qualified scholars.
Why did Coach say it couldn’t answer?
“I couldn’t find a confident source for that.” If nothing in its sources confidently answers a question, Coach tells you instead of guessing. Try rephrasing or asking something else.
Kids & family
How do I set up Kids Mode?
My child’s PIN is forgotten. What do I do?
Privacy & data
Can I export my data?
Yes, from Settings → Account → Privacy → Export my data.
How do I delete my account?
Request deletion in the app. Your account and data are removed after a 30-day grace period, which you can cancel any time before it completes.
Troubleshooting
Recitation audio won’t play. What can I check?
Prayer times look wrong for my location.
Email us
[[support email]]
Include your device, app version and what happened.
Response time
We reply within [[2 working days]].
Found a bug or have an idea?
Send feedback — every message is read by a person.